CHIEF OPERATIONS OFFICER

We're #hiring!

You belong here if:

You are called to make an impact in greater Grand Rapids;

You are called to help men, women and children overcome homelessness;

You see value and potential in every human being no matter how broken they are;

You rejoice in seeing lives transformed forever;

You are called to demonstrate the compassion of Jesus to everyone.

Summary

This position will be responsible for and lead the following: HR, Food Services and Facilities and eventually Guest Safety Services. The right person is someone who should possess excellent people skills and be a proactive listener, be compassionate, and have empathy.     

Job Duties

• Ensure technology equipment, software, and processes meet the needs of the organization and are compliant with all laws and regulations
• Negotiate real estate lease and or purchase agreements for the ministry
• Oversee receiving and storage of food, clothing, furniture, automobiles, and other items                            that are donated to the ministry
• Oversee the sale of donated property through retail stores
• Authorize purchase of necessary equipment
• Develop, implement, and evaluate the financial programs and supporting information systems of the company to include budgeting, tax planning, real estate, legal affairs and conservation of assets
• Approve and coordinate changes and improvements in automated financial and IT management information systems for the company
• Ensure compliance with local, state, and federal budgetary requirements, including Generally Accepted Accounting Procedures (GAAP) and Generally Accepted Auditing Standards (GAAS)
• Oversee the approval and processing of revenue, expenditure, and position control documents, department budgets, mass salary updates, ledger, and account maintenance and data entry
• Oversee the preparation of financial statements, financial reports, special analyses, and information reports
• Develop and direct the implementation of strategic business and/or operational plans, projects, programs, and systems for areas of responsibility
• Analyze cash flow, cost controls, and expenses to guide business leaders. Analyze financial statements to pinpoint potential weak areas
• Represent areas of responsibility at board meetings
• Ensure department’s ministry, work, and outcomes align with the mission and vision of MTM
• Oversee the development and implementation of new plans/programs to provide a higher level of service to those we serve
• Develop and foster collaborative relationships with social service, housing, and employment agencies, as well as, businesses, and other community-based organizations to better meet the needs of the homeless
• Represent the organization in the community and actively support fund raising, marketing, and public relations strategies and goals
• Lead the response to Crisis and Intervention Plans, as needed
• Ensure the buildings and grounds are clean, in good repair, and present a positive image of MTM 
• Ensure guest records are current and complete; analyze data and statistics and take action to address negative trends or concern areas

Leadership Competencies

• Vision and Strategy - clear picture of future state and actions to achieve it
• Fiscal Responsibility (Organization) - wise use of monetary resources
• Business Acumen - intuitive and applicable understanding of the local, state and national issues and policies relating to rescue missions
• External Awareness - up to date on local and national influences

Management Competencies

• Area Expertise - viewed as having expert level knowledge
• Problem Solving and Decision Making - ability to reach the best possible outcome
• Conflict Resolution - facilitate a peaceful end to conflict
• Building and Maintaining  Relationships - positive and productive relationships
• Change Management - transitioning others to a desired future state

• Team Building and Management - team members are supportive, equipped, inspired and respectful
• Financial Responsibility (Department) - wise use of monetary resources
• Business Acumen - intuitive and applicable understanding of the organization
• Customer Experience - exceed customer expectations
• Servant Leadership - serve all levels of the ministry with the heart of Jesus

Core Competencies

• Faith - Commitment to faith-based approach to advocacy for the guests
• Sensitivity - competently communicate across racial, class and cultural divides
• Attendance/Punctuality - reliable and dependable
• Communication - prompt, courteous, respectful, helpful, appropriate, correct
• Initiative - takes appropriate action without being asked
• Attitude - positive and supportive of the work and organization
• Team Participation - supports and helps others
• Accountability - demonstrates responsibility
• Cooperation - willing to hear the thoughts of others and work toward a common goal
• Integrity/Credibility - honest and adheres to moral and ethical principles; trustworthy
• Compassion - concern for the sufferings or misfortunes of others, leading to action and advocacy

Skills/Qualifications

• Minimum Bachelor’s Degree in Business, Finance, or a related field
• Minimum ten years’ experience in leadership, with five of these at a senior level 
• Working knowledge and experience with information and technology systems 

Working Conditions

• Regular standing, walking, climbing, crouching, bending, pushing, or pulling
• Understand, speak, read, and write fluent English
• Required to talk and  hear
• Able to lift up to 50 lbs.
• Able to use fine motor hand functions
• Frequently exposed to varying temperatures from below 32 degrees to above 80 degree

• Print the application and complete it
  •   Application for Employment
• E-mail, fax, or mail completed application (along with a cover letter and resume, if appropriate) to: 

Employment Opportunity
Mel Trotter Ministries
225 Commerce Ave. SW
Grand Rapids, MI 49503 

E-mail: jobs@meltrotter.org 
Phone: 616-454-8249
Fax: 616-454-5255