CHIEF OPERATIONS OFFICER
We're #hiring!
You belong here if:
You are called to make an impact in greater Grand Rapids;
You are called to help men, women and children overcome homelessness;
You see value and potential in every human being no matter how broken they are;
You rejoice in seeing lives transformed forever;
You are called to demonstrate the compassion of Jesus to everyone.
Summary
This position will be responsible for and lead the following: HR, Food Services and Facilities and eventually Guest Safety Services. The right person is someone who should possess excellent people skills and be a proactive listener, be compassionate, and have empathy.
Job Duties
- Ensure technology equipment, software, and processes meet the needs of the organization and are compliant with all laws and regulations
- Negotiate real estate lease and or purchase agreements for the ministry
- Oversee receiving and storage of food, clothing, furniture, automobiles, and other items that are donated to the ministry
- Oversee the sale of donated property through retail stores
- Authorize purchase of necessary equipment
- Develop, implement, and evaluate the financial programs and supporting information systems of the company to include budgeting, tax planning, real estate, legal affairs and conservation of assets
- Approve and coordinate changes and improvements in automated financial and IT management information systems for the company
- Ensure compliance with local, state, and federal budgetary requirements, including Generally Accepted Accounting Procedures (GAAP) and Generally Accepted Auditing Standards (GAAS)
- Oversee the approval and processing of revenue, expenditure, and position control documents, department budgets, mass salary updates, ledger, and account maintenance and data entry
- Oversee the preparation of financial statements, financial reports, special analyses, and information reports
- Develop and direct the implementation of strategic business and/or operational plans, projects, programs, and systems for areas of responsibility
- Analyze cash flow, cost controls, and expenses to guide business leaders. Analyze financial statements to pinpoint potential weak areas
- Represent areas of responsibility at board meetings
- Ensure department’s ministry, work, and outcomes align with the mission and vision of MTM
- Oversee the development and implementation of new plans/programs to provide a higher level of service to those we serve
- Develop and foster collaborative relationships with social service, housing, and employment agencies, as well as, businesses, and other community-based organizations to better meet the needs of the homeless
- Represent the organization in the community and actively support fund raising, marketing, and public relations strategies and goals
- Lead the response to Crisis and Intervention Plans, as needed
- Ensure the buildings and grounds are clean, in good repair, and present a positive image of MTM
- Ensure guest records are current and complete; analyze data and statistics and take action to address negative trends or concern areas
Leadership Competencies
- Vision and Strategy - clear picture of future state and actions to achieve it
- Fiscal Responsibility (Organization) - wise use of monetary resources
- Business Acumen - intuitive and applicable understanding of the local, state and national issues and policies relating to rescue missions
- External Awareness - up to date on local and national influences
Management Competencies
- Area Expertise - viewed as having expert level knowledge
- Problem Solving and Decision Making - ability to reach the best possible outcome
- Conflict Resolution - facilitate a peaceful end to conflict
- Building and Maintaining Relationships - positive and productive relationships
- Change Management - transitioning others to a desired future state
- Team Building and Management - team members are supportive, equipped, inspired and respectful
- Financial Responsibility (Department) - wise use of monetary resources
- Business Acumen - intuitive and applicable understanding of the organization
- Customer Experience - exceed customer expectations
- Servant Leadership - serve all levels of the ministry with the heart of Jesus
Core Competencies
- Faith - Commitment to faith-based approach to advocacy for the guests
- Sensitivity - competently communicate across racial, class and cultural divides
- Attendance/Punctuality - reliable and dependable
- Communication - prompt, courteous, respectful, helpful, appropriate, correct
- Initiative - takes appropriate action without being asked
- Attitude - positive and supportive of the work and organization
- Team Participation - supports and helps others
- Accountability - demonstrates responsibility
- Cooperation - willing to hear the thoughts of others and work toward a common goal
- Integrity/Credibility - honest and adheres to moral and ethical principles; trustworthy
- Compassion - concern for the sufferings or misfortunes of others, leading to action and advocacy
Skills/Qualifications
- Minimum Bachelor’s Degree in Business, Finance, or a related field
- Minimum ten years’ experience in leadership, with five of these at a senior level
- Working knowledge and experience with information and technology systems
Working Conditions
- Regular standing, walking, climbing, crouching, bending, pushing, or pulling
- Understand, speak, read, and write fluent English
- Required to talk and hear
- Able to lift up to 50 lbs.
- Able to use fine motor hand functions
- Frequently exposed to varying temperatures from below 32 degrees to above 80 degree
- Print the application and complete it
- E-mail, fax, or mail completed application (along with a cover letter and resume, if appropriate) to:
Employment Opportunity
Mel Trotter Ministries
225 Commerce Ave. SW
Grand Rapids, MI 49503
E-mail: jobs@meltrotter.org
Phone: 616-454-8249
Fax: 616-454-5255
Denomination:
- Non-denominational
Employment Type:
- Full time
Job Type:
- Other
State:
- MI