CHIEF OPERATIONS OFFICER

We're #hiring!

You belong here if:

You are called to make an impact in greater Grand Rapids;

You are called to help men, women and children overcome homelessness;

You see value and potential in every human being no matter how broken they are;

You rejoice in seeing lives transformed forever;

You are called to demonstrate the compassion of Jesus to everyone.

Summary

This position will be responsible for and lead the following: HR, Food Services and Facilities and eventually Guest Safety Services. The right person is someone who should possess excellent people skills and be a proactive listener, be compassionate, and have empathy.     

Job Duties

  • Ensure technology equipment, software, and processes meet the needs of the organization and are compliant with all laws and regulations
  • Negotiate real estate lease and or purchase agreements for the ministry
  • Oversee receiving and storage of food, clothing, furniture, automobiles, and other items                            that are donated to the ministry
  • Oversee the sale of donated property through retail stores
  • Authorize purchase of necessary equipment
  • Develop, implement, and evaluate the financial programs and supporting information systems of the company to include budgeting, tax planning, real estate, legal affairs and conservation of assets
  • Approve and coordinate changes and improvements in automated financial and IT management information systems for the company
  • Ensure compliance with local, state, and federal budgetary requirements, including Generally Accepted Accounting Procedures (GAAP) and Generally Accepted Auditing Standards (GAAS)
  • Oversee the approval and processing of revenue, expenditure, and position control documents, department budgets, mass salary updates, ledger, and account maintenance and data entry
  • Oversee the preparation of financial statements, financial reports, special analyses, and information reports
  • Develop and direct the implementation of strategic business and/or operational plans, projects, programs, and systems for areas of responsibility
  • Analyze cash flow, cost controls, and expenses to guide business leaders. Analyze financial statements to pinpoint potential weak areas
  • Represent areas of responsibility at board meetings
  • Ensure department’s ministry, work, and outcomes align with the mission and vision of MTM
  • Oversee the development and implementation of new plans/programs to provide a higher level of service to those we serve
  • Develop and foster collaborative relationships with social service, housing, and employment agencies, as well as, businesses, and other community-based organizations to better meet the needs of the homeless
  • Represent the organization in the community and actively support fund raising, marketing, and public relations strategies and goals
  • Lead the response to Crisis and Intervention Plans, as needed
  • Ensure the buildings and grounds are clean, in good repair, and present a positive image of MTM 
  • Ensure guest records are current and complete; analyze data and statistics and take action to address negative trends or concern areas

Leadership Competencies

  • Vision and Strategy - clear picture of future state and actions to achieve it
  • Fiscal Responsibility (Organization) - wise use of monetary resources
  • Business Acumen - intuitive and applicable understanding of the local, state and national issues and policies relating to rescue missions
  • External Awareness - up to date on local and national influences

Management Competencies

  • Area Expertise - viewed as having expert level knowledge
  • Problem Solving and Decision Making - ability to reach the best possible outcome
  • Conflict Resolution - facilitate a peaceful end to conflict
  • Building and Maintaining  Relationships - positive and productive relationships
  • Change Management - transitioning others to a desired future state
  • Team Building and Management - team members are supportive, equipped, inspired and respectful
  • Financial Responsibility (Department) - wise use of monetary resources
  • Business Acumen - intuitive and applicable understanding of the organization
  • Customer Experience - exceed customer expectations
  • Servant Leadership - serve all levels of the ministry with the heart of Jesus

Core Competencies

  • Faith - Commitment to faith-based approach to advocacy for the guests
  • Sensitivity - competently communicate across racial, class and cultural divides
  • Attendance/Punctuality - reliable and dependable
  • Communication - prompt, courteous, respectful, helpful, appropriate, correct
  • Initiative - takes appropriate action without being asked
  • Attitude - positive and supportive of the work and organization
  • Team Participation - supports and helps others
  • Accountability - demonstrates responsibility
  • Cooperation - willing to hear the thoughts of others and work toward a common goal
  • Integrity/Credibility - honest and adheres to moral and ethical principles; trustworthy
  • Compassion - concern for the sufferings or misfortunes of others, leading to action and advocacy

Skills/Qualifications

  • Minimum Bachelor’s Degree in Business, Finance, or a related field
  • Minimum ten years’ experience in leadership, with five of these at a senior level 
  • Working knowledge and experience with information and technology systems 

Working Conditions

  • Regular standing, walking, climbing, crouching, bending, pushing, or pulling
  • Understand, speak, read, and write fluent English
  • Required to talk and  hear
  • Able to lift up to 50 lbs.
  • Able to use fine motor hand functions
  • Frequently exposed to varying temperatures from below 32 degrees to above 80 degree

 

  • Print the application and complete it
  • E-mail, fax, or mail completed application (along with a cover letter and resume, if appropriate) to: 

Employment Opportunity
Mel Trotter Ministries
225 Commerce Ave. SW
Grand Rapids, MI 49503 

E-mail: jobs@meltrotter.org 
Phone: 616-454-8249
Fax: 616-454-5255

Denomination:

Phone: 
616-454-8249

Employment Type:

Job Type:

Contact Name: 
MEL TROTTER MINISTRIES
Street: 
225 Commerce Ave SW
City: 
Grand Rapids

State:

Zip: 
49503
Email Address: 
How to Apply: 
Go to www.meltrotter.org Print the application and complete it Application for Employment E-mail, fax, or mail completed application (along with a cover letter and resume, if appropriate) to: Employment Opportunity Mel Trotter Ministries 225 Commerce Ave. SW Grand Rapids, MI 49503 E-mail: jobs@meltrotter.org Phone: 616-454-8249 Fax: 616-454-5255