Mentoring Services Specialist





Helping children and empowering families by providing safety, advocacy and support.





This position is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and working towards creating a self-sustaining match relationship.  The Mentoring Services Specialist will also conduct interviews for potential youth and volunteers interested in the program.  The successful incumbent will produce positive outcomes in the following areas:  match yield rate, match closure rate, frequency of match closures, average match length, volunteer rematch rate, volunteer yield and processing time, youth yield, youth/guardian processing time and customer satisfaction.

The Specialist will work in a routine office environment and will have a flexible work schedule to meet customer needs with ability to work evenings and weekends, as needed. When home/site visits are indicated, must travel to local communities and neighborhoods.





  1. Through scheduled in-person and telephone match support contacts to ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible.  Promptly notify supervisor regarding concerns, which may negatively impact the match.
  2. Document and monitor all elements of match support and supervision.
  3. Assess individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
  4. Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
  5. Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
  6. Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction.
  7. Meet match support frequency according to Agency standards.  
  8. Develop, market and present match activities that offer volunteers and children a variety of opportunities for group interaction and agency affiliation.
  9. Implement and promote match activities to support ongoing volunteer involvement.
  10. Establish, monitor and meet goals for match length and customer satisfaction. 
  11. Conduct exit interview with all parties at match closure.  Assess reasons for match closure and re-match potential. When match terminates unexpectedly, refer exit interview to supervisor for third party assessment.
  12. Responsible for youth and volunteer inquiries, including managing all follow-up, by responding to volunteer and parental calls regarding their enrolled status (or that of their children).
  13. Conduct youth enrollments, including guardian/youth interviews.
  14. Identify child safety issues for volunteers, youth, and their families.
  15. Assess and refer families for alternative or additional services as needed.
  16. Review and follow-up on references as appropriate including personal references, driving record checks, criminal background checks, sex offender checks, and central registry checks.
  17. Provide timely and comprehensive reports and recommendations for participation in the program based upon assessments of youth/guardian, and/or volunteer.
  18. Maintain accurate paperwork according to Agency standards.
  19. Provide timely and comprehensive written summaries of all contacts.
  20. Administers:
    1. all surveys
    2. annual YODP
  21. Enter information into Agency database as information is gathered.
  22. Enter and maintain database changes in addresses, phone numbers, workplaces and other volunteer/client information.
  23. Other duties as requested by the Supervisor.


  1. Match Support Done rate of 90%
  2. Match Support On Time rate of 65%
  3. Community Based Retention rate of 75%
  4. Survey Compliance Annual 75%
  5. 1-2 interviews per week, a combination of youth and adult, based on program capacity
  6. Interview assessments typed within 72 hours of the interview





  1. Ability to communicate verbally and effectively to exchange information with coworkers, peers, the community, and others involved in your position.
  2. Ability to maintain a stationary position for extended periods of time.
  3. Ability to determine and assess job related documents and visually utilize Agency equipment.
  4. Ability to physically handle and perform job related functions, including the operation of Agency equipment.
  5. Ability to physically position oneself to effectively interact with youth.
  6. Ability to ascend/descend stairs safely and successfully.
  7. Ability to lift and transport 40lbs.
  8. Ability to be physically mobile when working with youth.





  1. Minimum education of a Bachelor’s degree from an accredited college or university in social services, human resources, or related field.
  2. Experience working with both child and adult populations specific to assessments, intake or interview experience preferred.
  3. Proficiency in Microsoft Office including Word, Outlook, Excel and Access.
  4. Must have valid driver’s license and meet state required automobile insurance minimums.
  5. Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
  6. Ability to: form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction.
  7. Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
  8. Possess an understanding and sensitivity to meet the client where they are at, including but not limited to their socioeconomic status, culture, sexual orientation, religion, mental health status, etc.
  9. Positive acceptance of supervision in order to learn and be trained in job-related functions.
  10. Good moral character.
  11. Effectively collaborate with other service delivery staff; use time effectively; and focus on details. Ability to collect meaningful data and draw solid conclusions.
  12. A personal commitment to the Agency’s mission, philosophy, and values.









Employment Type:

Job Type:

Contact Name: 
805 Leonard St NE
Grand Rapids


Email Address: 

Base Salary:

How to Apply: 
Send resume and cover letter to or apply online at EOE.