We're #hiring!

You belong here if:

You are called to make an impact in greater Grand Rapids;

You are called to help men, women and children overcome homelessness;

You see value and potential in every human being no matter how broken they are;

You rejoice in seeing lives transformed forever;

You are called to demonstrate the compassion of Jesus to everyone.


This position is responsible for welcoming and showing hospitality to our guests, along with ensuring the building is safe and secure.  This role is all about making a positive first impression, demonstrating excellent customer service, maintaining a calm atmosphere, and setting an example of the culture of Mel Trotter Ministries. The successful candidate needs to possess the ability to demonstrate compassion and excellent customer service, while identifying, preventing, and resolving situations that might put others at risk. This position is responsible for ensuring the safety and security of the downtown Mission buildings and grounds including all contents, occupants, and visitors. The right person is someone who should possess excellent people skills, be a proactive listener, be compassionate, and have empathy.

Job Duties

  • Ensure and maintain a peaceful and safe environment by being present where guests are at, making rounds, perimeter checks, monitoring the security cameras, monitoring the radio traffic, and searching guests upon entry.           
  • Monitor guest behavior to ensure MTM policies and procedures are adhered to and the environment is safe and secure.  Use non-aggressive, non-physical actions to address issues.  Engage law enforcement or medical personnel as needed.
  • Manage the Bag Room, Tote Room, Scrub Room for assistance and storage of guest belongings.
  • Interact positively with others, answer questions, provide information about MTM, escort visitors, and present a positive image of MTM.
  • Assist nurses with requests for aid in Public Inebriate and/or Recuperation areas
  • Perform administrative duties using designated computer software systems, or other method to ensure guest and shift paperwork is completed timely and accurately. 
  • Promptly communicate guest issues or concerns with advocates and leadership
  • Direct and guide interns and volunteers (including community service workers), ensuring they are adhering to position requirements and MTM policies and practices. 
  • Assist in the monitoring and reporting of building cleanliness and sanitation issues, and help with cleaning duties as needed (in particular staff storage and office areas)
  • Help guests manage their schedule and activities while they are in the mission.  This includes responding to requests, offering assistance, handling mail duties, and ensuring basic needs are met. 

Core Competencies

  • Attendance/Punctuality- reliable and dependable
  • Communication- prompt, courteous, respectful, helpful, appropriate, correct
  • Initiative- takes appropriate action without being asked
  • Attitude- positive and supportive of the work and organization
  • Team Participation- supports and helps others
  • Accountability- demonstrates responsibility
  • Cooperation- willing to hear the thoughts of others and work toward a common goal
  • Integrity/Credibility- honest and adheres to moral and ethical principles; trustworthy
  • Compassion- concern for the sufferings or misfortunes of others


  • High School Diploma or equivalent
  • Certification in CPR and First Aid
  • Proficient in Microsoft Outlook, Word, and Excel   
  • Prefer experience in residential care, counseling, or crisis intervention

  Working Conditions

  • Regular standing, walking, climbing, crouching, bending, pushing, or pulling
  • Understand, speak, read, and write fluent English
  • Required to talk or hear
  • Able to lift up to 50 lbs.
  • Able to use fine motor hand functions
  • Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees



Employment Type:

Job Type:

Contact Name: 
225 Commerce Ave SW
Grand Rapids


Email Address: 
How to Apply: 
Print the application and complete it Application for Employment E-mail, fax, or mail completed application (along with a cover letter and resume, if appropriate) to: Employment Opportunity Mel Trotter Ministries 225 Commerce Ave. SW Grand Rapids, MI 49503 E-mail: Phone: 616-454-8249 Fax: 616-454-5255